Support
Contact us
Email deniz@washingtontradellc.com. We read every message and usually reply within a few business days.
Please do not send receipt numbers or other sensitive case details by email. We do not need them to help you.
How do I import my case?
Open the app and follow the steps on the Import screen: sign in to your own USCIS account in the in-app browser, copy your case data, and paste it into the app. The app analyzes it on your device.
Where is my case data stored?
Only on your device. We do not run servers that receive your case data. Deleting the app deletes the data. See the Privacy Policy for details.
How do I restore or manage my subscription?
Subscriptions are handled by Apple. To restore a purchase, open Settings in the app and choose Restore Purchases. To cancel or change a plan, open the iOS Settings app, tap your name, then Subscriptions.
How do I request a refund?
Refunds for App Store purchases are decided by Apple. You can request one at reportaproblem.apple.com.
Is this app affiliated with USCIS?
No. USCIS Silent Case Tracker is an independent app. It is not affiliated with, endorsed by, or sponsored by U.S. Citizenship and Immigration Services or any U.S. government agency, and it does not provide legal advice.